Frequently Asked Questions
This is a short list of our most frequently asked questions. For more information about JiuHe Optoeletronics, or if you need support, please visit our support center. We’re looking forward to get an interesting business dialogue with you.
1. Can I have a sample order?
Yes, we welcome sample order to test and check quality, just please inform the specific models , size , power. And mixed samples are acceptable.
2. How about the delivery time?
Sample needs 3-6 days after get payment, Mass production time needs 1-2 weeks for order quantity above 1000pcs after get deposit for mass order.
3. Do you have any MOQ limit order?
Low MOQ, 1pc for sample checking is available.
4. How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
5. How to proceed an order?
• Firstly let us know your requirements or application.
• Secondly We quote according to your requirements or our suggestions.
• Thirdly customer confirms the samples and places deposit for formal order.
• Fourthly We arrange the production.
6. Is it OK to print my logo on products?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
7. Do you offer guarantee for the products?
Yes, we offer 2-3 years warranty to our products.
8. How to deal with the faulty?
• Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
• Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
9. Do you have the technical supports?
Of course, after you receive the lamps, if you have any questions, please tell us, We can try my best to help you.