After Sales Services

Providing promptness, reliability, and kindness, JIUHE meets the specific needs of each country and region. JIUHE customer service centers answer questions from each country around the world to provide unsurpassed after sales service according to the specific needs of our customers.

Pre-sale Service

  • OEM and ODM are available.
  • Your inquiry will be replied within 24 hours by experienced staff.
  • Specific models with unique design can be done on demand and exclusively reserved to your distribution.
  • Detailed cooperation framework can be done case by case to preserve confidentiality and ensure long terms partnership.
  • We have our professional R&D produce the products according your requests.
  • We give our products 2-3 years warranty.
after service

After Sales Service

  • Warranty time is 2-3 years and effected from the date of original purchase.
  • Warranty is only available for customers who purchase from JIUHE directly , during the warranty time:
    1. New driver will be sent if driver failed
    2. New LED board will be sent if LED failed
  • Warranty does not cover damages caused by abuse, misuse, improper environmental conditions, wrong installation, etc.
  • JIUHE focus on providing professional LED lighting solutions, please feel free to contact us, We are so happy to serve you.
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